Terms & Conditions
These Terms & Conditions explain the conditions that apply when purchasing body jewellery from PiercedBody Jewellery at piercedbody.co.uk.
The website is operated by PiercedBody Limited. Please read these terms before placing an order. Nothing in these terms affects your statutory rights under UK consumer law.
General Information
We aim to ensure that the information, descriptions, images and prices displayed on our website are accurate and up to date. We may update website content, products and services from time to time.
Product images are provided to help you identify the jewellery. Colours and appearance may vary slightly depending on your screen settings.
Website content and original product photography must not be reproduced or used commercially without the permission of the relevant rights holder.
Ordering & Purchasing
When placing an order, please ensure that your contact details, delivery address and order information are correct.
After checkout, you will receive an order acknowledgement. Acceptance of your order takes place when we confirm dispatch of the goods.
We may be unable to fulfil an order because of stock availability, an obvious pricing error or another genuine reason. If we cannot fulfil an order, we will contact you and refund any payment received for the unavailable goods.
You may order as a guest or through a registered customer account. Certain customer discounts and rewards are available only to eligible registered customers.
Prices, Payments & Discounts
All prices are displayed in pounds sterling (GBP). Any applicable delivery charges are shown during checkout before you confirm your purchase.
We accept major debit and credit cards, PayPal, Apple Pay and Google Pay, subject to availability at checkout. Payment must be authorised before goods are dispatched.
Promotional discounts and customer rewards are subject to their stated eligibility requirements. Discounts cannot normally be combined, and the best eligible discount will be applied where our rewards system provides for this.
We reserve the right to correct genuine pricing or product information errors. If an error affects an order you have placed, we will contact you before proceeding.
Delivery & Postage
Our available delivery services, postage charges, dispatch arrangements and estimated delivery times are explained on our Delivery & Postage page.
Delivery estimates are not guarantees. Your statutory rights concerning delivery remain unaffected.
Cancellations, Returns & Refunds
For eligible online purchases, you generally have 14 days after receiving your goods to tell us that you wish to cancel your order. You then have a further 14 days to return the goods.
For change-of-mind returns, jewellery must be unused and remain in its original, unopened and individually sealed PiercedOff pouch.
For health protection and hygiene reasons, certain sealed products may be excluded from the statutory cancellation right once their seal has been broken after delivery, where the legal exception applies.
Please contact us before returning an item so that we can provide the appropriate return instructions.
Customers are responsible for return postage when returning eligible jewellery because they have changed their mind. Where an item is faulty, damaged or incorrectly supplied, PiercedBody Limited will cover reasonable return postage costs where applicable.
Refunds will be processed in accordance with applicable UK consumer law. Your statutory rights are unaffected.
Exchanges
If you have ordered the wrong size or would prefer a different item, please contact us to discuss the available options.
Exchanges are subject to product availability and the condition of the returned jewellery. Items returned for a change-of-mind exchange must be unused and remain in their original, unopened and individually sealed PiercedOff pouches.
Any applicable additional postage charges or price differences will be discussed before an exchange is arranged. This does not affect your statutory rights.
Product Information, Jewellery Sizing & Hygiene
Please check the product description, material, measurements and available variations carefully before ordering.
Our Body Jewellery Size Guide provides guidance on jewellery thicknesses, lengths and diameters. The correct fit depends on your individual piercing.
All jewellery is supplied in individually sealed PiercedOff pouches. Please inspect the product information and packaging before opening the pouch if you may need to return the item.
Jewellery should be used only for its intended purpose. If you are uncertain whether a particular material or size is suitable for you, seek appropriate professional advice before use.
Liability & Statutory Rights
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful, or restricts your rights under applicable consumer protection legislation.
Goods supplied must meet the standards required by UK consumer law, including applicable requirements relating to description, satisfactory quality and fitness for purpose.
Privacy & Personal Information
We collect and process personal information where necessary to manage orders, payments, deliveries, customer accounts and enquiries.
We use appropriate service providers to support our website and business operations. Personal information is handled in accordance with applicable UK data protection legislation.
Full details of how we collect, use, store and protect personal information, together with your data protection rights, are provided in our separate GDPR Statement & Privacy Policy.
Contact Us
If you have any questions about these Terms & Conditions, an order, a return or a product, please contact us.
You can also email us at info@piercedoff.com.
PiercedBody Limited
Trading as PiercedBody Jewellery
Website: piercedbody.co.uk